This Privacy Policy applies to all visitors and customers who browse, shop and submit information on the VENANIA Philippine website. It explains what personal information we collect, how we use, store, protect and share your information, as well as your legal rights regarding your personal data. By accessing and using our website, you agree to the practices described in this policy.
- Information We Collect We collect information you voluntarily provide to us when you place an order, send support emails or subscribe to our update notifications, including your full name, delivery address, contact email, shipping contact number, order records and the jewelry items you purchase. We may also automatically collect non-personal technical data when you visit our site, such as device type, browser information, website access time, page browsing records and IP address, for website performance analysis and user experience optimization. We do not intentionally collect sensitive personal data such as government ID numbers, bank account passwords or payment card security codes. All payment processing is handled by authorized third-party payment service providers, and we will not store your complete credit card or debit card information on our server.
- How We Use Your Information We use your personal data to process and fulfill your orders, arrange product packaging and delivery, send order confirmations, shipping tracking notifications and after-sales follow-up messages. We may use your contact email to reply to your support requests, inform you of product restock news, new design launches and exclusive promotional offers. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link contained in our marketing messages. Non-personal browsing data is used to analyze website traffic, fix technical bugs, optimize page layout and improve our product recommendation logic.
- Information Sharing & Disclosure VENANIA will not sell, rent or trade your personal identifiable information to unrelated third parties for commercial purposes. We may only share necessary shipping information with our authorized local courier partners in the Philippines solely for the purpose of completing parcel delivery. We may disclose your data when we are required to comply with applicable local laws, government regulatory requirements or valid legal orders.
- Data Security & Data Retention We adopt standard industry security measures to protect your stored information from unauthorized access, leakage, alteration or deletion. Your personal order data will be retained for the period needed to complete order processing, after-sales service and legal record keeping requirements. Once the data is no longer necessary, we will securely remove or anonymize the information.
- Your Rights You have the right to request us to view, correct or delete your personal information stored by us. You may send your data request to our official email time@venania.com. We will verify your identity before handling your application.