These Terms of Service are a binding agreement between you, the website user or customer, and VENANIA, governing all use of our Philippine website, product browsing, order placement and purchase transactions. By accessing our site and completing checkout, you acknowledge that you have read, understood and agreed to be bound by these terms together with our Privacy Policy, Shipping Policy and Return & Refund Policy.
- Product & Pricing Information We make every effort to present accurate product photos, descriptions, sizes and material details on our product pages. However, slight color difference may exist between the screen display and the physical jewelry due to different monitor settings, lighting and shooting environment, which is not considered a product defect. All product prices shown on the website are denominated in the currency displayed at checkout, and all prices are subject to change without prior notice. We reserve the right to correct pricing errors, remove products or update collection listings at any time.
- Order Acceptance When you submit an order and complete payment, it is an offer to purchase from us. We retain the right to accept or decline your order for reasons including but not limited to product stock shortage, pricing error, suspicious transaction risk, violation of our policy or delivery address restrictions. If we cancel your valid order, we will issue a full refund to you.
- Intellectual Property Rights All content on this website, including the VENANIA brand logo, jewelry design images, product pictures, text descriptions, graphic layouts and brand copy, are protected by intellectual property laws. You are not permitted to copy, download, redistribute, modify, resell or commercially use any of our website assets without our explicit written permission. You may not use our brand name, logo or product images to create counterfeit goods, misleading advertisements or unauthorized store listings.
- User Conduct You agree that you will use our website only for lawful shopping purposes. You shall not carry out activities that damage the website security, interfere with normal website operation, submit false information, impersonate other people or abuse our after-sales and support service. Any improper behavior may result in order cancellation and restriction of your access to our website.
- Limitation of Liability VENANIA jewelry pieces are fashion accessories, not medical devices. We are not liable for skin allergic reactions caused by individual physical sensitivity to alloy, plating, pearl or stone materials. We recommend customers with metal allergies to test the jewelry on a small area of skin before long-time wear. Our total liability for any claim related to your order will not exceed the total amount you paid for that specific order. We shall not be responsible for indirect losses, incidental losses or consequential damages arising from the use of our products.
- Policy Amendment We reserve the right to revise and update these Terms of Service, as well as our other store policies at any time. The updated version will take effect once published on our website. It is your responsibility to review the terms periodically. Your continued use of the website after updates means you accept the revised clauses.
- Governing Law These terms shall be governed by and construed in accordance with the applicable laws of the Republic of the Philippines. Any dispute arising out of your purchase and use of our website will first be settled through friendly negotiation via our official email. If negotiation fails, disputes will be submitted to the competent local courts within the Philippines.