If you have any inquiries about our jewelry products, order status, shipping updates, return requests, product details, wholesale cooperation, brand collaboration or general support matters, you are welcome to reach out to us via official email: time@venania.com.
We aim to respond to all valid customer emails within 24 business hours from the receipt of your message. During peak shopping seasons, promotional periods or holidays, reply time may extend moderately to up to 48 business hours, and we appreciate your patience and understanding.
When sending an email to us, please include as much related information as possible to help us assist you efficiently, such as your full name, order number, purchased item name or item number, your specific question or request, and attached photos if you need to report product condition issues.
Please note that our official communication channel is only the email address listed above. We will not initiate contact with you through unknown social accounts, third-party chat tools or unrecognized email addresses to request payment, sensitive personal information or financial details. If you receive suspicious messages claiming to represent VENANIA, please do not provide any private data and verify the information with our official email immediately.