We hope you love every VENANIA jewelry piece you receive. This Return & Refund Policy sets out the terms for eligible returns, exchanges and refunds for products bought on our official Philippine website.
- Eligibility Period You may submit a return request within 14 calendar days from the date you receive your parcel. All return applications must be sent to our official support email time@venania.com within this time window. Requests raised after the 14-day window will not be accepted unless the item arrives with manufacturing defects confirmed by us.
- Condition for Accepted Returns To qualify for return, the jewelry must be unused, unworn, undamaged, and kept in its original packaging with all attached tags, protective wraps and accessories intact. Products with obvious signs of wear, scratches, deformation, missing parts, damaged packaging caused by the customer, or custom personalized items cannot be returned. If you receive defective goods, wrong items or items damaged during transit, you need to attach clear photos or videos showing the problem when you send the return request. We will review the evidence and confirm the solution for you.
- Return Shipping Cost If the return is due to our error: wrong item shipped, manufacturing defect, or transit damage confirmed by our team, we will cover the reasonable return shipping cost and arrange re-delivery or full refund. If you return the item for personal reasons such as change of mind, dislike of style or unsuitable size, you need to bear the return shipping fee. Original shipping charges paid at checkout are non-refundable for change-of-mind returns.
- Refund Process After we receive and inspect the returned merchandise and confirm it meets return requirements, we will process your refund. Refunds will be issued back to your original payment method. Refund arrival time depends on the processing speed of your payment provider, which usually ranges from 3–10 business days. We do not guarantee instant refund arrival.
- Exchange Service Subject to stock availability, you can apply to exchange your eligible item for another jewelry design of equal value. If the new item you select has a higher price, you need to pay the price difference. If it is cheaper, the price difference will be refunded following our refund rules.
- Exclusions Final sale items, promotional clearance products and gift cards are non-returnable and non-refundable.